Frequently Asked Questions

-Yes, we have three simple options of payment which include:

Direct Debit- 12 equal monthly payments that are debited from your account on the 1st of each month, you will pay for the first month in advance. If you start mid-month, we ask for a pro rata (part) payment, depending on the time of month you join. In addition, you will pay your 30 Day Cancellation period upfront which calculates as 1 month. This direct Debit option will be available from December on.

The benefit of direct debit is that you don’t have to worry about rebooking or your child or losing their place, as your child will be on the class continuously. That said, there’s no contract you can cancel the payment at any time.

Annual payment- This is a one-off payment which covers your child’s lessons for the whole year. Annual customers receive a discount. Please note that there is no refund available if you decide to discontinue lessons part way through the year.

Block payment- Pay for 8 weeks of lessons from the day you join. You will receive reminder communication when you are required to repay or top-up. Please note you will need to repay before the start of your last lesson. Refunds or credits are not given for lessons missed through illness or holidays.

If you are paying via the block payment option, you have the option to change payment methods when you are coming to the end of your 8-week cycle.

If you are a direct debit customer, this can be completed during block repayment weeks. It’s a good idea to cancel your direct debit a month beforehand – as you pay in advance, that month’s lessons will still be paid for.

The same applies if you pay annually.

Please note that unfortunately we cannot guarantee places on the programme if you change payment options.

Block payments: you will have paid for 8 lessons unless you repay you will automatically be removed from the register.

Direct debit: Please email infinityswimacademyni@gmail.com  to cancel your direct debit with the pupils name and membership number plus date of birth.

Annual: Please email infinityswimacademyni@gmail.com to cancel your direct debit with the pupils’ name and membership number as well as the reason for leaving.

If a lesson is cancelled for any reason whatsoever, you will not be charged for that lesson.  There are methods in place depending on your payment type:

For annual and block paying customers, we will credit your account for lost time – you’ll receive the credit upon your next booking.

For direct debits, we will credit the associated bank account – please speak to infinity Swim Academy crew.  Please note all credits are at the discretion of the infinity Swim Academy Manager.

We ensure to maintain equality within infinity Swim Academy, part of the registration requires you to declare if you or your child has a medical condition. If uncertain please speak your GP prior to booking for any of the swim classes at infinity Swim Academy or at infinity SATORI wellness centre.

No, you can get access to watch your child from the viewing room or waiting room.

You can provide a comment or complaint directly to a member of our staff or via emailing infinityswimacademyni@gmail.com. All feedback will be replied to by member of staff. You should receive a response in writing within 5 working days.

No. You simply need to register and pay the rate for the class online through the infinity Swim Academy home portal.

We offer a wide range of classes to suit all abilities.